MicroStrategy - Change web timeout

03 Jun 2021

Difficulty ★★☆☆☆

To chek status of timeout

1) Go to
http://localhost:8080/MicroStrategy/servlet/mstrWeb (Tomcat)
or
http://localhost/MicroStrategy/asp/ (IIS)
and log in as administrator
3) Open any project
4) On the right side click (user) ‘Administrator’ and select ‘Preferences’

5) Select ‘Project Defaults’

6) Under ‘General’ find ‘Session timeout warning’

The first number is inteligence server seassion timeout and is controled by MicroStrategy
The second is HTTP seassion controled by Tomcat/IIS

Changing inteligence server seassion timeout

1) Log into Developer as ‘Administrator’
2) Right clik on ‘Project source’
3) Select ‘Configure MicroStrategy Intelligence Server’

5) Under ‘Governing Rules/Default/Genreal’ you will find

User session idle time (sec):     
Web user session idle time (sec):

More info on what they mean KB220558

Input (time how long users can be loged in) values in seconds.
1h –> 3600
1,5h –> 5400
2h –> 7200

Restart intelligence server - Windows

Start/Microstrategy Tools/Service Manager

and restart

to see changes you might also need to restart tomcat/IIS but it is not needed at this time.

Restart intelligence server - Linux

go to

cd <MicroStrategy Home>/bin

Enter

mstrctl -s IntelligenceServer stop

mstrctl -s IntelligenceServer gs

Wait until status is ‘stoped’ and then enter

mstrctl -s IntelligenceServer start

To see changes you might also need to restart tomcat/IIS but it is not needed at this time.

Change HTTP seassion timeout Tomcat KB12966

Go to
C:\Program Files (x86)\Common Files\MicroStrategy\Tomcat\apache-tomcat-X.X.XX\webapps\MicroStrategy\WEB-INF\
and open ‘web.xml’

in it find

    <session-config>
        <session-timeout>30</session-timeout>
    </session-config>

and chenge setting to
1h –> 60
1,5h –> 90
2h –> 120

Then make the same change in
C:\Program Files (x86)\Common Files\MicroStrategy\Tomcat\apache-tomcat-9.0.74\webapps\MicroStrategyLibrary\WEB-INF\web.xml

Restart Tomcat - Windows

Start services

Find Tomcat and select restart

Restart Tomcat - Linux

cd <Tomcat Root>/bin/
./shutdown.sh

./startup.sh

and you are done

Change HTTP seassion timeout IIS

Open IIS go to Sites/Default Web Site/ MicroStrategy and find ‘Session State’

and change setting for ‘Time-out (in minutes)’
1h –> 60
1,5h –> 90
2h –> 120

Restart IIS

and you are done

Aditional read

KB441269 What are the timeout settings controlled by the Web server?

KB12867 How timeout settings in MicroStrategy Web and the MicroStrategy Intelligence Server affect users in MicroStrategy Web